Atendente IA Omnichannel + CRM + Vendas

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Description

An AI-powered virtual agent that handles customer conversations across every channel (WhatsApp, website, Instagram) from a single webhook: answers questions, checks orders, recommends products, captures leads into your CRM, and escalates to a human when needed. What it does: Omnichannel intake — one universal webhook receives messages from WhatsApp, your website, Instagram, or any channel. Plug in new channels without touching the core logic. AI-powered understanding — an AI Agent reads each message, detects intent (sales, support, order status), and replies naturally with full conversation memory per customer. Real actions, not just chat — built-in tools let the agent look up order status, search your product catalog, and create leads/opportunities directly in your CRM. Smart human handoff — when the AI can't resolve an issue or the customer asks for a person, it instantly notifies your team with full context. Full observability — every interaction is logged with execution ID, channel, and intent for auditing and analytics.

What's Included