AI-Powered E-commerce Customer Support Automation | Gmail + DeepSeek + Google Sheets

Workflow Preview

Description

Automate your entire e-commerce customer support with this intelligent AI workflow that reads customer emails, classifies them, and sends appropriate responses without human intervention. **How it works:** 1. 📧 Monitors Gmail inbox for new unread emails 2. 🤖 DeepSeek AI classifies emails into 4 categories: order_status, refund_request, product_question, or spam 3. 🔄 Routes each email to the appropriate automated response system **Category Responses:** 📦 **Order Status** - Extracts order ID from email, looks up order in Google Sheets, and replies with real-time status (processing, shipped, delivered, etc.) 💰 **Refund Requests** - Sends refund policy details and instructions, automatically detects if order number was provided ❓ **Product Questions** - Uses DeepSeek AI to generate helpful, personalized answers based on customer questions 🚫 **Spam Detection** - Ignores spam emails and logs them for monitoring **Features:** - Fully automated, no human intervention needed - Works with any Gmail account - Customizable responses and Google Sheets integration - Spam filtering to prevent unwanted replies - Smart order ID extraction (supports multiple formats) **Requirements:** - Gmail account (OAuth2) - DeepSeek API key - Google Sheets (for order database) **Use Cases:** - Small to medium e-commerce stores - Dropshipping businesses - Online retailers with limited support staff - Customer service automation **Response Time:** < 10 seconds from email receipt Set it up once and let AI handle your customer support 24/7!

What's Included